Booking a Service

Booking a service on Otesse takes just a few minutes. The process walks you through seven simple steps so we have everything we need to get you great service.

Step 1: Choose Your Location

Start by selecting where you need the service done. If you already have addresses saved on your account, pick one from the list. Otherwise, type in a new address and the system will save it for next time.

Your address determines which service zone you fall in. The zone affects which providers are available, what time slots you see, and pricing.

Step 2: Pick a Service

Choose what type of service you need. Otesse offers several categories, including:

Residential cleaning
Junk removal
Carpet cleaning
And more depending on your area

Each service type has its own set of options that you will configure in the next step.

Step 3: Configure Your Service

This is where you tell us exactly what you need.

For cleaning: Select rooms and areas, choose your cleaning level (standard, deep, move-in/move-out), and add extras like oven cleaning, laundry, or baseboard detailing.

For junk removal: Pick the items you need hauled away (furniture, appliances, yard waste, etc.), set quantities, and note any access challenges like stairs or narrow hallways.

For carpet cleaning: Choose how many rooms or sections, specify room types, and add treatments like pet stain removal or stain protector coating.

As you make your selections, the price calculator updates in real time so you always know what you are paying.

Step 4: Choose Your Schedule

Pick a date and time that works for you. The calendar shows available slots based on your zone and the estimated job duration. Slots are color-coded:

Green — Wide open availability.
Yellow — Limited spots remaining.
Grey — Fully booked.

You can book up to 30 days in advance. Same-day availability depends on your area.

Step 5: Add Details

This step lets you add any special instructions the service team should know:

Gate codes or building access information
Pet information (where pets will be, any concerns)
Parking instructions
Areas to focus on or avoid
Any other preferences

These notes go directly to the assigned crew before they arrive.

Step 6: Your Contact Information

Confirm your name, email, and phone number. If this is your first time, you will enter these here. For returning customers, your info is pre-filled from your account.

Step 7: Review and Pay

Review everything before you confirm:

Service details and configuration
Date and time
Price breakdown (base price, extras, tax, any discounts)
Your payment method

If you have a promo code, enter it here. Click Confirm Booking and you are done. You will receive a confirmation email right away with all the details.

One-Time vs Recurring

During the booking process, you can choose to make this a one-time visit or set it up as a recurring service (weekly, bi-weekly, or monthly). Recurring bookings come with a discount and your time slot is reserved automatically.