Contact Support

We are here to help. Here are the ways to reach our support team.

Support Channels

Email

support@otesse.com

Best for non-urgent questions, invoice disputes, and detailed issues
Response time: within 24 hours (typically faster during business hours)
Include your account email and relevant booking or invoice number

Live Chat

Available directly from your portal — look for the chat icon in the bottom-right corner.

Best for quick questions and real-time troubleshooting
Available Monday-Friday, 8am-6pm Pacific
Average response time: under 5 minutes during business hours

Phone

1-800-OTESSE-1 (1-800-683-7731)

Best for urgent issues (same-day booking problems, service in progress concerns)
Available Monday-Friday, 8am-6pm Pacific
After-hours emergency line available for active service issues

Before You Contact Us

To help us resolve your issue faster, please have the following ready:

Your account email address
Booking number or invoice number (if applicable)
A brief description of the issue
Any screenshots that might be helpful

What to Expect

Acknowledgment — You will receive an automated confirmation that we received your request
Investigation — A support team member reviews your issue and gathers any needed information
Resolution — We respond with a solution or next steps
Follow-up — For complex issues, we may follow up to ensure the resolution worked

Escalation

If you feel your issue has not been adequately resolved:

Reply to your support thread requesting escalation
A senior support team member will review your case within 4 hours
You will receive a direct response from the escalation team

Feedback

After your support interaction, you will receive a brief satisfaction survey. Your feedback helps us improve our support quality and is reviewed by the team weekly.