Common Questions

General

What is Otesse?

Otesse is a field service management platform that helps you book, manage, and pay for professional home services including cleaning, junk removal, and carpet cleaning.

Do I need to be home during the service?

For first-time visits, we recommend being present for a brief walkthrough. After that, most customers provide access instructions (gate codes, lockbox, etc.) and do not need to be home.

What areas do you serve?

Service availability depends on your ZIP code. Enter your address during booking to see if your area is covered. We are actively expanding to new zones.

How are service providers vetted?

All service providers on the Otesse platform go through background checks, identity verification, and skills assessment. Providers are rated by customers after every job.

Booking

How far in advance can I book?

You can book up to 30 days in advance. Same-day bookings may be available depending on provider availability in your zone.

Can I request a specific technician?

For recurring services, the system tries to assign the same team. You cannot request a specific person for one-time bookings, but the algorithm considers past positive experiences.

What if I need to change my booking after confirming?

You can reschedule or modify your booking from the portal at any time. Changes made more than 24 hours before service are free.

Pricing

How is pricing determined?

Pricing is based on your service configuration (rooms, items, sections), any extras you add, your service zone, and your booking frequency (recurring services are discounted).

Are there any hidden fees?

No. The price shown during booking is the price you pay, plus applicable sales tax. There are no hidden service fees, platform fees, or tip requirements.

Is tipping expected?

Tipping is not required or expected. If you want to show appreciation for exceptional service, you can leave a tip through the portal after the job is completed.

Payments

When am I charged?

For one-time bookings, you are charged after the service is completed. For subscriptions, each visit is charged individually upon completion.

What if my payment fails?

You will receive a notification to update your payment method. The system retries failed payments up to 3 times. If all retries fail, your booking or subscription is paused until payment is resolved.