Understanding Your Invoice

Every completed service generates an invoice. Here is how to read and understand each part.

Invoice Overview

Each invoice contains:

• Invoice number — A unique identifier (e.g., INV-2026-00142)
• Date issued — When the invoice was generated (typically upon service completion)
• Due date — When payment is expected (usually immediate for saved payment methods)
• Status — Paid, Pending, Overdue, or Void

Line Items

The main body of the invoice lists each charge:

Line Item	Description
Base service	The core service charge based on your booking configuration
Extras	Any add-ons selected during booking (listed individually with prices)
Adjustments	Any price modifications applied by the service provider (e.g., additional work)
Subtotal	Sum of all line items before tax and discounts
Discount	Promo codes, subscription discounts, or loyalty credits applied
Tax	Applicable sales tax based on your service location
Total	Final amount due

Discounts and Promotions

If you applied a promo code during booking, the discount appears as a separate line item showing:

• The promo code used
• Discount type (percentage or fixed amount)
• Amount saved

Subscription discounts are applied automatically and shown as a percentage off the one-time rate.

Payment Information

The bottom of the invoice shows:

• Payment method — The card used (last 4 digits and brand)
• Payment date — When the charge was processed
• Transaction ID — Stripe transaction reference for your records

Downloading Invoices

To download a PDF copy:

1. Go to Invoices in your portal
2. Find the invoice
3. Click the Download PDF button

PDFs include all the information above in a printable format, suitable for expense reporting or tax records.

Disputing a Charge

If you believe an invoice is incorrect:

1. Open the invoice details
2. Click Dispute
3. Describe the issue
4. Our team will review and respond within 1-2 business days

Do not initiate a chargeback with your bank before contacting us — we can usually resolve issues faster through our dispute process.