Creating Coupons

Coupons are promotional codes that customers can apply during booking to receive a discount. Here is how to create and manage them.

Creating a Coupon

1. Navigate to Zones > [Zone Name] > Coupons (zone-specific) or Settings > Promotions (global)
2. Click Create Coupon
3. Configure the coupon:

Basic Settings

• Code — The code customers enter (e.g., "FIRST20", "SUMMER2026"). Auto-generated if left blank.
• Description — Internal description of the promotion
• Discount type — Percentage or fixed amount
• Discount value — The percentage (e.g., 20) or dollar amount (e.g., 25.00)

Constraints

• Minimum booking amount — Minimum order value to use the coupon (e.g., $100)
• Maximum discount — Cap the discount amount for percentage coupons (e.g., max $50 off)
• Usage limit (total) — Maximum number of times this coupon can be used across all customers
• Usage limit (per customer) — Maximum uses per individual customer (typically 1)
• Valid from / Valid until — Date range when the coupon is active
• Industries — Restrict to specific service industries
• Zones — Restrict to specific service zones
• New customers only — Limit to first-time bookings

Coupon Types

Type	Use Case	Example
Percentage off	General promotions	20% off first booking
Fixed amount off	Targeted savings	$30 off junk removal
Free extras	Upsell promotion	Free stain protector with carpet cleaning

Managing Active Coupons

The promotions list shows all coupons with:

• Code and description
• Discount type and value
• Usage count (used / total limit)
• Status (active, expired, depleted)
• Date range

Editing a Coupon

Click any coupon to edit its settings. Changes apply to future uses only — existing bookings that already applied the coupon are not affected.

Deactivating a Coupon

To stop a coupon from being used:

1. Open the coupon
2. Toggle Active to off
3. The code immediately stops working

Coupon Analytics

Track coupon performance:

• Redemption count — How many times the coupon was used
• Total discount given — Sum of all discounts from this coupon
• Revenue influenced — Total booking revenue where this coupon was applied
• Conversion rate — Percentage of code entries that resulted in completed bookings

Best Practices

• Clear naming — Use descriptive codes (CLEAN20, NEWCUST, SUMMER26) that hint at the offer
• Set limits — Always set usage limits and expiration dates to control exposure
• Test first — Create the coupon and test it yourself before sharing with customers
• Track ROI — Monitor the analytics to ensure promotions are profitable