What Happens Next
Once your booking is confirmed, Otesse keeps you informed every step of the way. Here is what to expect.
Immediate Confirmation
Right after you confirm your booking:
- Confirmation email — Sent to the email address on your booking. Includes your reference number, service details, date and time, and a link to view your booking in the customer portal.
- SMS confirmation — If you provided a phone number, you will receive a text message with your booking summary.
Before Your Appointment
Leading up to your scheduled service:
- 24-hour reminder — You will receive an email and SMS reminder one day before your appointment with the date, time, and any preparation tips.
- Day-of notification — On the morning of your service, you will get a notification confirming that your appointment is still on track.
- En-route alert — When your service professional is on their way to your location, you will receive a notification so you know they are coming.
During the Service
While the work is being performed:
- Your booking status updates to In Progress in your customer portal
- If the service team has questions or encounters anything unexpected, they will contact you directly using the phone number on your booking
After the Service
Once the job is complete:
- Your booking status updates to Completed
- You will receive an invoice by email with the final cost
- You can leave a review and rate your experience from the customer portal
- Payment is processed automatically through your saved payment method
Tracking Everything
All booking activity — confirmations, reminders, invoices, and status changes — is available in your customer portal. Log in at any time to view your upcoming and past bookings.
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