When You'll Be Charged

Understanding when and how you are charged helps you manage your budget and avoid surprises.

Payment Timing

Otesse does not charge you at the time of booking. Here is the typical payment timeline:

At booking — A temporary hold may be placed on your payment method to verify it is valid. This is not a charge and will be released if the booking is cancelled.
After service completion — Once your service professional marks the job as complete, an invoice is generated with the final amount.
Invoice sent — You receive the invoice by email. It includes a detailed breakdown of the service, add-ons, and any adjustments.
Payment processed — Payment is automatically charged to your saved payment method, typically within 24 hours of service completion.

Why Post-Service Billing?

Charging after the service is complete ensures you only pay for the work actually performed. If the job scope changes on-site (for example, fewer rooms than estimated, or an add-on removed), the final charge reflects the actual work done.

Invoices

Every completed booking generates a detailed invoice that includes:

Service type and configuration
Date and time of service
Itemized costs (base price, add-ons, adjustments)
Total amount charged
Payment method used (last four digits)

Invoices are available in your customer portal under Invoices and are also sent to your email.

Failed Payments

If your payment method is declined:

You will receive an email notification with instructions
You can update your payment method in the customer portal
The charge will be retried automatically after you update your card
Your account remains in good standing during a brief grace period