Privacy Policy

Effective Date: February 1, 2026

Last Updated: February 1, 2026

Company: Otesse LLC

Contact: hello@otesse.com

This Privacy Policy describes how Otesse LLC ("Otesse," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or use our website at otesse.com, our field service management platform, mobile applications, and any related services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you create an account, book a service, communicate with us, or otherwise interact with our Services:

Account Information — First and last name, email address, phone number, and password (stored in hashed form).
Billing and Payment Information — Credit or debit card number, expiration date, billing address, and CVC. All payment information is collected and processed by our third-party payment processor, Stripe, Inc. Otesse does not store your full card number, CVC, or expiration date on our servers.
Service Address Information — Physical addresses where you request services to be performed, including street address, city, state, ZIP code, and any access instructions (gate codes, parking details).
Communications — Messages, feedback, reviews, support requests, and any other content you send to us or post through the Services.
Profile Information — Profile photo (optional), notification preferences, and account settings.

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain technical and usage information:

Device Information — Device type, operating system, browser type and version, unique device identifiers, and mobile network information.
Log Data — IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
Usage Data — Features used, actions taken, booking history, search queries, and interaction patterns within the platform.
Location Data — Approximate location derived from your IP address. We do not collect precise GPS location unless you explicitly grant permission through your device settings.

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services — To create and manage your account, process bookings, match you with service providers, process payments, and deliver the services you request.
Communication — To send booking confirmations, appointment reminders, service updates, invoices, payment receipts, and responses to your inquiries.
Improvement — To analyze usage patterns, troubleshoot technical issues, conduct research and analytics, and improve the functionality, quality, and user experience of our Services.
Safety and Security — To detect, investigate, and prevent fraud, unauthorized access, and other illegal activities; to verify identity; and to enforce our Terms of Service.
Legal Compliance — To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Marketing — With your consent, to send promotional communications about new features, special offers, or other information we think you may find interesting. You may opt out of marketing communications at any time.

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers — We share information with third-party service providers who perform services on our behalf, including Stripe (payment processing), Postmark (transactional email), Mapbox (mapping and geocoding), Google (address verification), Geoapify (geographic data), and cloud hosting providers. These providers are contractually obligated to use your information only for the purposes of providing services to us and are bound by confidentiality obligations.
Field Service Professionals — When you book a service, we share your service address, booking details, and any special instructions with the assigned service provider so they can perform the requested service. We do not share your payment information with service providers.
Legal Requirements — We may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests.
Business Transfers — In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent — We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. Specifically:

Account data is retained for the life of your account plus 30 days after deletion request.
Booking and transaction records are retained for 7 years to comply with tax and financial reporting obligations.
Communications and support tickets are retained for 3 years after the last interaction.
Log and usage data is retained for 12 months and then aggregated or deleted.

After the applicable retention period, we securely delete or anonymize your personal information so that it can no longer be associated with you.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access — You may request a copy of the personal information we hold about you.
Correction — You may request that we correct inaccurate or incomplete personal information.
Deletion — You may request that we delete your personal information, subject to certain exceptions required by law.
Portability — You may request a copy of your personal information in a structured, commonly used, machine-readable format.
Opt-Out of Marketing — You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email or updating your notification preferences in your account settings.
Cookie Preferences — You may manage your cookie preferences as described in our Cookie Policy.

To exercise any of these rights, contact us at hello@otesse.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

6. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us at hello@otesse.com.

7. Security

We implement industry-standard security measures to protect your personal information, including:

Encryption of data in transit using TLS 1.2 or higher
Encryption of sensitive data at rest
Regular security assessments and penetration testing
Access controls limiting employee access to personal information on a need-to-know basis
Secure password hashing using bcrypt

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. California Residents

If you are a California resident, please see our California Privacy Rights (CCPA/CPRA) page for additional disclosures and rights specific to you under the California Consumer Privacy Act and California Privacy Rights Act.

9. International Users

Otesse is based in Oregon, USA. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date above. We may also send you an email notification for significant changes. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Otesse LLC

Email: hello@otesse.com

Website: otesse.com

Location: Oregon, USA