Scoring & Performance Factors
Your tier is determined by a composite score calculated from your job history. The system evaluates multiple aspects of your performance, weighted by importance. This page explains what factors matter, how much they matter, and how to improve each one.
Scoring Categories
Your performance is grouped into three categories. Each category contributes a percentage of your overall score:
| Category | Weight | What It Measures |
|---|---|---|
| Reliability | 44% | Whether you show up, complete jobs, and arrive on time |
| Performance | 38% | How well you do the work — speed, quality, and responsiveness |
| Other | 18% | Volume, consistency streaks, platform tenure, and penalties |
Point Gain Factors
These are the nine positive factors that increase your tier score. Focus on these to advance:
| Factor | Weight | How to Improve |
|---|---|---|
| Complete jobs | 18% | Every completed job raises your completion rate. This is the single most important factor. |
| Arrive on time | 13% | Punctuality boosts your on-time rate. Arrive at or before the scheduled time. |
| Get good reviews | 13% | High ratings from organizations improve your satisfaction score. Aim for 4.5+ stars consistently. |
| Work efficiently | 13% | Finishing jobs at or under the expected duration helps your speed score. Do not rush — but work steadily. |
| No quality issues | 13% | Clean jobs with no complaints, rework requests, or damage reports raise your quality score. |
| Respond fast | 12% | Quickly responding to job offers and action prompts (confirm arrival, mark complete) builds responsiveness. Under 5 minutes is ideal. |
| Build volume | 4% | More completed jobs increase your volume score. This caps at 200 jobs — after that, additional volume does not increase this factor further. |
| Stay consistent | 1% | Maintaining a streak of on-time completions without no-shows or late put-backs earns a streak bonus. |
| Stick around | 2% | Time on the platform earns a tenure bonus. This caps at 24 months. |
Point Loss Factors
These eight factors can decrease your score. Understanding them helps you avoid common pitfalls:
Critical Severity
| Factor | Weight | Impact |
|---|---|---|
| Incomplete Jobs | 18% | Not completing accepted work is the most damaging factor. Your completion rate is calculated as completed jobs divided by total accepted jobs. Every incomplete job drags this down significantly. |
| No-Shows | 8% | Not showing up to an accepted job is heavily penalized. Each no-show has an amplified negative effect. A single no-show also resets your completion streak to zero. |
High Severity
| Factor | Weight | Impact |
|---|---|---|
| Put-Backs | 3% | Returning accepted jobs to the pool carries a moderate penalty. Late put-backs (less than 24 hours before the job starts) are penalized more heavily and reset your streak. On-time put-backs (more than 24 hours before) carry a lighter penalty. |
| Late Arrivals | 13% | Arriving late reduces your on-time rate. Even one late arrival out of ten jobs drops your rate to 90%. Consistent lateness compounds quickly. |
Medium Severity
| Factor | Weight | Impact |
|---|---|---|
| Quality Issues | 13% | Rework requests, customer complaints, property damage, and jobs marked incomplete by the organization all count as quality issues. |
| Poor Reviews | 13% | Low satisfaction ratings pull down your score. Ratings are normalized — a consistent 3 out of 5 stars gives you only 60% on this factor. |
| Slow Responses | 12% | Taking a long time to respond to job offers or action prompts hurts your responsiveness score. Under 5 minutes is elite-level. Over 4 hours is poor. |
Low Severity
| Factor | Weight | Impact |
|---|---|---|
| Slow Work Speed | 13% | Taking significantly longer than the expected duration for a job type lowers your speed score. Working at twice the expected time gives you a zero on this factor. Average speed gives you 50%. |
What Is NOT Counted
The scoring system includes important protections to ensure fairness:
- Jobs someone else accepted first — You are never penalized for being second to claim a job.
- Jobs you declined — Declining a job is a valid choice and carries zero penalty.
- Periods with no jobs available — Inactivity due to no supply is ignored completely.
- Actions not assigned to you — Only actions directly assigned to you affect your responsiveness score.
Fair & Automated
Your score is calculated by the system only. No organization can boost or penalize your tier. The algorithm weighs your actual job outcomes equally regardless of which organization posted the job. This ensures every worker is measured by the same standard.
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