Tier Promotion & Demotion

Your tier can change based on your ongoing performance. Promotions happen when you meet the requirements for a higher tier. Demotions happen when your performance falls below the threshold for your current tier. This page explains exactly how both work.

Promotion

How Promotion Works

Promotion is automatic and immediate. You do not need to apply or request a promotion. The system evaluates your performance after every job outcome and on a daily schedule. When you meet the requirements for the next tier, you are promoted instantly.

Promotion Requirements

Two conditions must BOTH be met for a promotion:

Performance threshold — Your composite score must meet or exceed the minimum score for the next tier
Minimum job count — You must have completed at least the minimum number of jobs required for that tier

Both gates must be satisfied. A worker whose score qualifies for a higher tier but has not completed enough jobs will remain at their current tier until the job count requirement is also met.

Promotion Example

Consider a worker at Tier 2 (Proven) who is approaching Tier 3 (Reliable):

The worker completes a job on time with a high rating. Their score recalculates and crosses the Tier 3 threshold.
However, they have only completed 40 jobs and Tier 3 requires 50. No promotion yet — both conditions must be met.
They continue completing jobs. After their 50th completed job, their score is still above the Tier 3 threshold.
Promoted to Tier 3 (Reliable). The worker receives a promotion notification and the new, higher payout rate applies to their next claimed job.

Promotion Notification

When you are promoted, you receive an in-app notification:

"Congratulations! You've reached [Tier Name]."

Your tier badge updates immediately throughout the platform. The new payout rate applies to the next job you claim — it does not apply retroactively to jobs already claimed.

Demotion

How Demotion Works

Demotion is also automatic, but it includes a grace period to protect workers from being demoted by a single bad outcome. The system uses a 3-strike grace system.

The Grace Period

When your score drops below the minimum for your current tier, the system does not demote you immediately. Instead:

Strike 1 — Your score drops below the threshold after a job outcome. Grace count = 1. No demotion.
Strike 2 — Your score is still below the threshold after the next recalculation. Grace count = 2. No demotion.
Strike 3 — Your score remains below the threshold after a third consecutive recalculation. Grace count = 3. Demotion triggered.

If at any point during the grace period your score recovers to meet the threshold, the grace count resets to 0 and no demotion occurs.

Demotion Rules

Rule	Detail
Grace period	3 consecutive below-threshold recalculations before demotion
Maximum drop	You can never drop more than 1 tier per demotion event
Cascading demotions	If your score is very low, you drop one tier at a time through the grace system — not multiple tiers at once
Rate change	The lower payout rate applies to the next job you claim

Demotion Example

Consider a worker at Tier 3 (Reliable) whose performance starts slipping:

The worker no-shows on a job. Their score drops below the Tier 3 minimum. Grace count = 1.
They complete the next job late. Their score recalculates but remains below the threshold. Grace count = 2.
They complete the next job on time but with a mediocre rating. Score is still below the threshold. Grace count = 3.
Demoted to Tier 2 (Proven). Grace count resets to 0. The worker receives a demotion notification and the lower payout rate applies to the next claimed job.

One Tier at a Time

Even if a severe event (like a no-show) drops your score dramatically, you can only be demoted by one tier per demotion cycle. If your score drops from Tier 4 range all the way to Tier 1 range in a single event, you move from Tier 4 to Tier 3 first. Subsequent recalculations can trigger further demotions, each going through the 3-strike grace period.

Demotion Notification

When you are demoted, you receive an in-app notification:

"Your tier has been updated to [Tier Name]. Keep completing jobs to advance!"

When Recalculation Happens

Your score is recalculated at four different times:

Trigger	When	Type
Job outcome	Immediately after a completion, no-show, or put-back is recorded	Real-time
Rating received	When an organization submits a rating for a completed job	Real-time
Daily scheduled check	Every day at 2:00 AM UTC	Scheduled
Manual admin action	On demand by platform administrators (exceptional circumstances only)	Manual

Keeping Your Tier

The best way to maintain your current tier is consistency:

Show up to every job you accept — no-shows are the single most damaging event
Arrive on time — lateness erodes your on-time rate steadily
Put jobs back early if needed — an on-time put-back (more than 24 hours before the job) is far better than a late put-back or a no-show
Maintain quality — avoid rework requests and complaints
Respond promptly — quick responses to job offers and action prompts help your responsiveness score

Important Notes

Tier changes (both promotions and demotions) apply to future jobs only. Jobs you have already claimed keep the payout rate from the time you claimed them.
Your exact numeric score is not visible to you. You can see your performance metrics and progress toward the next tier, but not the underlying number.
No organization can influence your tier in any direction. The system is fully automated and treats all job outcomes equally regardless of the posting organization.