Understanding Tiers
The Pandora marketplace uses a tier system to recognize and reward workers who consistently deliver great results. Your tier reflects your track record on the platform and determines the types of jobs you can access, how much you earn per job, and how early you see new opportunities.
The Five Tiers
Every worker on Pandora is assigned to one of five tiers. When you first join and complete your onboarding, you start at Tier 1.
| Tier | Name | What It Means |
|---|---|---|
| Tier 1 | New | You are just getting started. You have access to entry-level jobs and earn a base payout rate. |
| Tier 2 | Proven | You have demonstrated basic reliability. You see more jobs and earn a higher payout percentage. |
| Tier 3 | Reliable | You have a solid track record. You can access most standard jobs and earn a competitive rate. |
| Tier 4 | Expert | You are among the top performers. You see high-value jobs, same-day opportunities, and earn a premium rate. |
| Tier 5 | Elite | You are in the top tier of the platform. You have full access to all jobs with no restrictions and earn the maximum payout rate. |
What Your Tier Controls
Your tier is not just a badge. It directly affects three aspects of your Pandora experience:
1. Payout Percentage
Each tier has a payout percentage that determines how much of a job's value you receive. Higher tiers earn a larger share. For example, if a job has a payout pool of $200 and your tier pays 85%, you earn $170 for that job.
The exact payout percentages are configured by the platform and may be adjusted over time. You can always see your current payout rate on the Tiers page in your account settings.
2. Job Visibility
Not all jobs are visible to all workers. Your tier determines:
- Lead time — Higher-tier workers see jobs earlier. A Tier 5 (Elite) worker might see a job days before a Tier 1 (New) worker does. This gives top performers first pick of the best opportunities.
- Value cap — Lower-tier workers have a cap on the maximum value of jobs they can see. This ensures new workers build experience on smaller jobs before taking on high-value work.
- Last-minute jobs — Only higher-tier workers can see jobs that start within a few hours. This is reserved for workers with a proven track record of showing up.
3. Job Eligibility
Some jobs require a minimum tier. When an organization posts a job, they can set a minimum tier requirement. If your tier is below that threshold, the job will not appear in your Available Jobs list.
Your Tier Page
You can view your current tier and progress at any time from the Tiers section in your account settings. The page shows:
- Your current tier with a colored badge
- Your payout percentage at this tier
- Progress toward the next tier shown as a job count progress bar
- Performance metrics including your completion rate, on-time rate, and quality score
- What you have unlocked at your current tier (checkmark list)
- What comes next at the next tier (lock icon list)
How Tiers Are Determined
Your tier is calculated automatically by the system based on your job history. No organization can boost or penalize your tier. No one can manually influence it. The system evaluates your actual job outcomes — completions, on-time arrivals, quality, responsiveness — and assigns you to the appropriate tier.
You do not need to apply for a tier promotion. When your performance qualifies you for a higher tier, you are promoted automatically and notified immediately.
For details on what factors affect your tier and how to advance, see Tier Benefits & Privileges and Tier Promotion & Demotion.
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