Support Tickets

For issues that need formal tracking and resolution, the Tickets section provides a structured support experience.

Accessing Tickets

Click Tickets in the sidebar to see all your support tickets. You will see a list of open and resolved tickets.

Creating a Ticket

1. Click the New Ticket button.
2. Choose a category for your issue (billing, service quality, scheduling, account, etc.).
3. Enter a subject that summarizes the issue.
4. Write a description with as much detail as possible — what happened, when it happened, and what you expected.
5. Optionally attach files or photos for context.
6. Click Submit.

Your ticket is created immediately and assigned a tracking number.

Tracking a Ticket

Each ticket shows:

• Ticket number — A unique identifier for reference.
• Status — Open, in progress, waiting on you, or resolved.
• Priority — How urgently the issue is being handled.
• Last update — When the most recent activity occurred.

Responding to Updates

When your service provider responds to a ticket, you will be notified. Open the ticket to see their response and reply if needed. The conversation thread keeps all communication about the issue in one place.

Resolving a Ticket

Once your issue is addressed, the ticket is marked as resolved. You can:

• Confirm resolution — Acknowledge that the issue is fixed.
• Reopen — If the issue is not actually resolved, reopen the ticket to continue the conversation.

When to Use Tickets vs. Messages

• Messages — Quick questions, scheduling changes, general conversation.
• Tickets — Issues that need tracking, billing disputes, service complaints, or anything that requires a formal response.