Payment Methods

Otesse uses Stripe to securely store and process your payment information. Your card details never touch our servers — they are handled entirely by Stripe's PCI-compliant infrastructure.

Adding a Payment Method

1. Go to Payment Methods in your portal
2. Click Add Payment Method
3. Enter your card details in the secure Stripe form:

• Card number
• Expiration date
• CVC
• Billing ZIP code

1. Optionally add a billing address (if different from your service address)
2. Click Save Card

The card is tokenized by Stripe and stored securely. We only store the last 4 digits and card brand for display purposes.

Supported Payment Types

• Visa
• Mastercard
• American Express
• Discover

Debit and credit cards are both accepted. Prepaid cards may be accepted but are not recommended for recurring subscriptions.

Setting a Default Payment Method

Your default payment method is used for:

• New bookings (pre-selected during checkout)
• Subscription renewals (charged automatically)
• Outstanding invoice payments

To change your default:

1. Go to Payment Methods
2. Find the card you want as default
3. Click Set as Default

Removing a Payment Method

1. Go to Payment Methods
2. Find the card you want to remove
3. Click Remove
4. Confirm the removal

You cannot remove your last remaining payment method if you have active subscriptions. Add a replacement card first, then remove the old one.

Payment Security

• Encryption — All payment data is encrypted in transit (TLS 1.2+) and at rest
• PCI DSS Level 1 — Stripe maintains the highest level of PCI compliance
• No card storage — Otesse never stores your full card number, CVC, or expiration date
• Fraud detection — Stripe's machine learning monitors for suspicious activity

If you notice any unauthorized charges, contact our support team immediately.