Non-Discrimination Policy

Effective Date: February 1, 2026

Last Updated: February 1, 2026

Company: Otesse LLC

Otesse LLC ("Otesse," "we," "us," or "our") is committed to providing equal access to our field service management platform and ensuring that all customers, service providers, and users are treated with dignity and respect, free from discrimination. This Non-Discrimination Policy applies to all interactions on and through our platform, including service bookings, provider assignments, communications, pricing, and account management.

1. Our Commitment

Otesse is committed to the principle that all people deserve equal access to quality home services, regardless of their personal characteristics. We believe that diversity strengthens our community and that everyone should feel welcome and respected when using our Services.

We do not tolerate discrimination in any form. All users of our platform — both customers seeking services and professionals providing services — are expected to treat each other with respect and courtesy, and to comply with all applicable anti-discrimination laws.

2. Protected Characteristics

Otesse prohibits discrimination based on the following characteristics, in accordance with applicable federal, state, and local laws:

Race and color
National origin and ancestry
Religion and creed
Sex, including pregnancy, childbirth, and related medical conditions
Gender identity and gender expression
Sexual orientation
Age
Disability, including physical, mental, and sensory disabilities
Marital status and familial status
Veteran status and military status
Genetic information
Citizenship and immigration status (to the extent protected by law)
Source of income, including the use of housing vouchers or public assistance (where applicable)
Any other characteristic protected by applicable federal, state, or local law

3. Scope of This Policy

This Non-Discrimination Policy applies to all aspects of the Otesse platform, including but not limited to:

3.1 For Customers

Account creation and access — All individuals who meet our eligibility requirements may create an account and access our Services, regardless of protected characteristics.
Service availability — Services listed on our platform are available to all customers in covered geographic zones without discrimination.
Pricing — Prices are determined by objective factors (service type, configuration, zone, frequency) and are not influenced by any customer's protected characteristics.
Support — Customer support is provided equally to all users.

3.2 For Service Providers

Provider onboarding — All qualified individuals may apply to become service providers on the Otesse platform, regardless of protected characteristics.
Job assignment — Service requests are assigned to providers based on objective criteria including availability, location, skills, tier rating, and customer preferences (which themselves may not be based on discriminatory criteria).
Compensation — Provider compensation is determined by objective factors including service type, job complexity, tier level, and market conditions.
Platform access — All service providers have equal access to platform features and opportunities at their tier level.

3.3 For All Users

Communications — All communications through the platform (messages, reviews, feedback) must be free from discriminatory language, slurs, or harassment based on protected characteristics.
Reviews and ratings — Reviews and ratings must be based on the quality of service or interaction, not on the personal characteristics of the other party.

4. Fair Housing Compliance

Because Otesse facilitates home services (cleaning, junk removal, carpet cleaning), our services intersect with fair housing laws. Otesse complies with the Federal Fair Housing Act (42 U.S.C. Sections 3601-3619) and applicable state and local fair housing laws.

4.1 Obligations for Service Providers

Service providers on the Otesse platform are required to:

Accept and complete all assigned service requests without discrimination based on the characteristics of the customer, the occupants of the home, or the neighborhood.
Not refuse, cancel, or provide inferior service based on the customer's race, color, national origin, religion, sex, familial status (including the presence of children), disability, or any other protected characteristic.
Provide reasonable accommodations for customers with disabilities, such as using designated entrances, following specific cleaning protocols for health conditions, or communicating through accessible means.

4.2 Service Provider Refusal Rights

Service providers may refuse or discontinue a service only for legitimate, non-discriminatory reasons, such as:

Safety concerns at the service location (e.g., aggressive animals, hazardous conditions, threatening behavior)
Scope of work significantly exceeds the booking (e.g., undisclosed hoarding condition requiring specialized equipment)
Customer no-show or inability to provide access as arranged
Health emergencies

All refusals are logged and may be reviewed by Otesse for compliance with this policy.

5. Reasonable Accommodations

Otesse is committed to providing reasonable accommodations for individuals with disabilities, consistent with the Americans with Disabilities Act (ADA) and applicable state laws.

5.1 Platform Accessibility

We strive to make our website and platform accessible to users with disabilities. See our Accessibility Statement for details about our accessibility efforts, including conformance with WCAG 2.1 Level AA.

5.2 Service Accommodations

Customers with disabilities may request reasonable accommodations for service delivery, including:

Specific entry or exit points for the service team
Communication through alternative channels (text instead of phone, written instructions)
Awareness of service animals or medical equipment that should not be moved
Adjusted scheduling to accommodate medical appointments or care routines
Any other reasonable modification to standard service procedures

To request an accommodation, include your needs in the booking notes or contact us at hello@otesse.com. We will work with you and the assigned service provider to fulfill the request.

6. Reporting Discrimination

If you experience or witness discrimination in connection with the Otesse platform, please report it promptly. We take all reports seriously and investigate them thoroughly.

6.1 How to Report

Email: hello@otesse.com (subject line: "Discrimination Report")
In-platform: Through the support chat feature in your customer portal

When reporting, please include:

Your name and account information
A description of the discriminatory conduct, including dates, times, and parties involved
Any supporting evidence (screenshots, photos, written communications)
The name or description of the person(s) involved, if known

6.2 Investigation Process

Upon receiving a discrimination report, Otesse will:

Acknowledge the report within 1 business day.
Investigate the complaint by gathering relevant information from all parties and reviewing platform records. Investigations are typically completed within 14 business days.
Take action based on the findings. Actions may include:

Warning the offending party
Requiring the offending party to complete non-discrimination training
Temporarily suspending the offending party's account
Permanently terminating the offending party's account
Reporting the matter to relevant legal authorities if the conduct may constitute a criminal offense

Notify the reporting party of the outcome, to the extent permissible under privacy laws.

6.3 Confidentiality and Non-Retaliation

Reports of discrimination are treated confidentially to the extent possible. Otesse strictly prohibits retaliation against any person who reports discrimination, participates in an investigation, or opposes discriminatory practices. Retaliation is itself a violation of this policy and will result in disciplinary action, up to and including account termination.

7. Training and Awareness

Otesse promotes non-discrimination awareness through:

Requiring all service providers to acknowledge this Non-Discrimination Policy during onboarding.
Including non-discrimination expectations in our Terms of Service and Acceptable Use Policy.
Providing resources and guidance to service providers on respectful, inclusive service delivery.

8. External Resources

If you believe you have been the victim of unlawful discrimination, you may also contact the following agencies:

U.S. Department of Housing and Urban Development (HUD): www.hud.gov/fairhousing — 1-800-669-9777
Oregon Bureau of Labor and Industries (BOLI): www.oregon.gov/boli — Civil Rights Division
U.S. Equal Employment Opportunity Commission (EEOC): www.eeoc.gov — 1-800-669-4000

9. Changes to This Policy

We may update this Non-Discrimination Policy from time to time. Material changes will be communicated through the Services or via email and reflected by updating the "Last Updated" date at the top of this page.

10. Contact Us

For questions about this Non-Discrimination Policy, please contact us:

Otesse LLC

Email: hello@otesse.com

Website: otesse.com

Location: Oregon, USA