Accessibility Statement

Effective Date: February 1, 2026

Last Updated: February 1, 2026

Company: Otesse LLC

Otesse LLC ("Otesse," "we," "us," or "our") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and strive to ensure that our website at otesse.com and our field service management platform (collectively, the "Services") are accessible to all users, including those who rely on assistive technologies.

1. Our Commitment

We believe that the internet should be accessible to all people, regardless of ability. Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to a wider range of people with disabilities, including those with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

2. Measures We Take

Otesse takes the following measures to ensure accessibility of our Services:

2.1 Design and Development Practices

Semantic HTML — We use proper HTML elements (headings, lists, landmarks, labels, buttons, links) to ensure that content structure is conveyed to assistive technologies.
Keyboard Navigation — All interactive elements are operable using a keyboard alone. Focus indicators are visible to help users track their position on the page.
Color Contrast — Text and interactive elements meet or exceed WCAG 2.1 AA minimum contrast ratios (4.5:1 for normal text, 3:1 for large text and UI components).
Text Alternatives — Images include descriptive alt text. Decorative images are marked as presentational so they are ignored by screen readers.
Responsive Design — The platform is designed to be usable across a wide range of screen sizes and orientations, and supports browser zoom up to 200% without loss of content or functionality.
Form Accessibility — All form inputs have associated labels, error messages are clearly communicated, and required fields are indicated both visually and programmatically.
Focus Management — When modal dialogs, drawers, and dynamic content are opened, focus is moved appropriately and trapped within the interactive region until dismissed.

2.2 Testing and Evaluation

Automated Testing — We use automated accessibility scanning tools as part of our development process to detect common issues.
Manual Testing — We conduct manual accessibility testing including keyboard-only navigation, screen reader testing (with NVDA and VoiceOver), and color contrast verification.
User Feedback — We actively solicit and incorporate feedback from users with disabilities.

2.3 Organizational Measures

Accessibility is included in our design review process for new features.
Development guidelines include accessibility requirements and best practices.
Accessibility issues are prioritized alongside functional bugs in our issue tracker.

3. Conformance Status

We aim for WCAG 2.1 Level AA conformance across our Services. Our current conformance status:

Customer Portal — Partially conformant with WCAG 2.1 Level AA. Most content is accessible, and we are actively addressing known gaps.
Dashboard (Admin) — Partially conformant. Complex interactive features (map editors, drag-and-drop builders, calendar views) present accessibility challenges that we are working to resolve.
Public Website — Partially conformant with WCAG 2.1 Level AA.
Documentation — Conformant with WCAG 2.1 Level AA.

"Partially conformant" means that some portions of the content do not fully conform to the accessibility standard. We are committed to continuous improvement and are working to bring all areas to full conformance.

3.1 Known Limitations

We are aware of the following accessibility limitations and are actively working to address them:

Interactive Maps — The map-based features (zone coverage, boundary editing) use third-party mapping libraries that have limited accessibility support. We provide alternative text-based interfaces where possible.
Drag-and-Drop Interfaces — Some builder tools (email builder, content editors) use drag-and-drop interactions that may not be fully accessible to keyboard-only or screen reader users. We are implementing keyboard-accessible alternatives.
Complex Data Tables — Some reporting and data table views with sorting, filtering, and pagination may have incomplete accessibility markup.
PDF Downloads — Some generated PDF documents (invoices) may not be fully tagged for accessibility. We are working on improving PDF accessibility.

4. Compatibility with Assistive Technologies

The Services are designed to be compatible with the following assistive technologies:

Screen Readers — NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android), JAWS (Windows)
Voice Recognition — Dragon NaturallySpeaking, Windows Voice Recognition, macOS Voice Control
Screen Magnification — ZoomText, Windows Magnifier, macOS Zoom, browser zoom
Switch Access — iOS Switch Control, Android Switch Access
Keyboard Navigation — Standard keyboard navigation using Tab, Shift+Tab, Enter, Space, Escape, and arrow keys

5. Technical Specifications

The accessibility of our Services relies on the following technologies to work properly:

HTML5
WAI-ARIA (Accessible Rich Internet Applications)
CSS
JavaScript
SVG

These technologies are relied upon for conformance with WCAG 2.1 Level AA. Users should ensure their browser and assistive technology are up to date for the best experience.

6. Feedback and Accommodation Requests

We welcome your feedback on the accessibility of our Services. If you encounter any accessibility barriers, or if you need content in an alternative format, please contact us:

Email: hello@otesse.com

Subject line: "Accessibility Feedback" or "Accommodation Request"

When contacting us, please include:

A description of the accessibility issue or barrier you encountered
The URL or page where the issue occurred
The browser and assistive technology you are using (if applicable)
Your preferred method of contact

We aim to acknowledge accessibility feedback within 2 business days and to resolve reported issues within 30 business days where technically feasible. For accommodation requests, we will work with you to find an appropriate solution.

7. Enforcement Procedures

If you are not satisfied with our response to your accessibility feedback or accommodation request, you may escalate the matter by:

Requesting escalation to a senior team member by emailing hello@otesse.com with subject "Accessibility Escalation."
Filing a complaint with the appropriate regulatory body in your jurisdiction.
In the United States, you may contact the U.S. Department of Justice (www.ada.gov) or the relevant state attorney general's office.

8. Updates to This Statement

We review and update this Accessibility Statement periodically to reflect improvements and changes to our Services. The "Last Updated" date at the top of this page indicates when the statement was most recently revised.

9. Contact Us

Otesse LLC

Email: hello@otesse.com

Website: otesse.com

Location: Oregon, USA